We are dedicated to ensuring each and every one of our customers is 100% satisfied with the products purchased through Knick Knack Records.
Our policy with regards to the type of merchandise purchased varies. If any of the products or merchandise purchased from Knick Knack Records is defective we will either replace the item or provide you with a full refund.
New vinyl records: may be returned within 30 days if un-opened for a full refund.
Used vinyl records: if you are not 100% satisfied with the quality of the used vinyl you may return the item within 30 days for a full refund.
Compact discs: may be returned within 30 days if un-opened for a full refund.
Books: may be returned within 30 days for a full refund if the book is in "new" condition, meaning that the pages aren't curled and it resembles the high standard of quality that the book was shipped to you.
Apparel: may be returned within 30 days for a full refund
Turntables: may be returned within 30 days for a full refund
Music downloads: generally these can't be returned, but if for some reason there is a problem with the download, please let us know and we can work with you to make sure that you remain a satisfied customer.
Returns can be sent to: